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Frequently Asked Questions about your Water Service

How often am I billed for water/sewer service?

  • Biglerville Borough customers are billed quarterly. Payments are due upon receipt and you have 30 calendar days to satisfy the bill. The payment schedule is as follows:
    • 1st Quarter = January, February, & March - billed April 10th
    • 2nd Quarter = April, May & June - billed July 10th
    • 3rd Quarter = July, August & September - billed October 10th
    • 4th Quarter = October, November & December - billed January 10th (following year)

What happens if I do not pay my water bill within the initial 30 days?

  • Once the initial 30 calendar days have passed a 10% penalty is applied with 10 days to satisfy the bill. If bill has not bee satisfied after the 10 days to pay the penalty a $100.00 shut off fee is applied with another 10 days to satisfy the bill. If payment has not been satisfied after the 10 days with the shut off fee, the water will be shut off. 

If my water gets shut off, how do I get it turned back on?

  • If your water is shut off due to an outstanding bill, the bill must be satisfied as well as an additional $75.00 turn on fee. Once the outstanding bill and turn on fee have been paid, the water will be turned back on.

How can I pay my bill?

  • You can access the Borough's on-line bill payment system at http://www.biglerville.us/departments/billpay 
  • You can access the Borough's automated phone system at 1-888-513-8710
  • You can mail your payments to Biglerville Borough 33 Musselman Ave Biglerville PA 17307
  • Biglerville Borough has a drop box on the front door under the porch at 33 Musselman Ave Biglerville PA 17307
  • Cash payments WILL NOT be accepted. Must pay by check or money order or pay on-line.

How do you determine how much water and sewer service I have used and how much to charge me?

  • Your bills are based on the amount of water that passed through your meter since the last billing period. Sewer is not metered; instead, sewer is a flat rate. 

How is the water measured?

  • Your water is measured in 100 cubic feet; 100 cubic feet is equal to 748 gallons. Each 100 cubic feet makes up 1 unit of consumption.

I water my garden and lawn in the summer. How will this affect my bills and what are my options?

  • If you water outside during the summer, be prepared for a higher than normal water consumption and bill charges. You will be charged for the water that passes through your service meter. One option could be to use a rain barrel to capture rainwater from downspouts for use in your yard/garden. A lid, mesh fabric or several drops of baby oil on the surface to prevent mosquitoes from breeding.

What if my bill is high, but I haven't watered outside?

  • A bill that is higher than expected, but not due to outside watering, may indicate leaking toilets, pipes or faucets. One leaking toilet can lose as many as three to five gallons each minute, often silently. The three most common toilet leaks are; flapper, siphon tube, and overflow leaks. To test your toilets for a flapper leak, put some food coloring into the top of your toilet tank, wait at least 20 minutes, then check the toilet bowl. If the color has seeped into the bowl, you have a flapper leak. In that case, using the turn off valve, turn off the toilet until it is repaired. If you suspect a leak, contact a plumber. A delay in investigating the reasons for increased consumption can result in a future high bill.

I am selling my house. What do I need to do?

  • Either you as the current home owner, the realtor or settlement company should contact the borough office so a final water reading can be scheduled before settlement. Also, an occupancy permit needs to be filled out and submitted to the borough office. Once an occupancy permit is received by the borough office a home inspection will be scheduled to check the safety of the building and check to make sure the building meets borough ordinances. There will be a $30.00 fee for each final water reading and a $50.00 fee for each occupancy permit. If the property has multiple units, there must be a separate occupancy permit for each unit.

What is sewer debt?

  • Sewer debt is for all residential, commercial, and industrial customers. The debt fee is based on your water usage. The debt fee is income for the borough to use for upgrades to the sewer plant and some sewer lines.

How is the sewer debt fee measured?

  • The charge for sewer debt is based on your water usage. The MINIMUM is $5.00 per customer account/per quarter with NO maximum charge. For every five (5) units of water consumed the fee increases by $5.00. FOR EXAMPLE: Usage of 5 & under is $5.00, usage of 6-10 is $10.00, usage of 11-15 is $15.00 and so forth.